- I’ve a question about my order, who do I contact?
For any questions, you can get in touch by email at info@the-horse-center.com
- I’m a blogger / social media influencer and would love to collaborate with The Horse Center
I´m always looking for new bloggers and influencers to work with. Please pop your full name and a link to your blog / Instgaram/ facebook to info@the-horse-center.com
- I wish to return my item. How does that work?
Click here to read our returns policy.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
- Can I exchange an item?
You want to return your item? Simply return your package by following the normal return procedure
- Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee of 15% will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.
- Can I amend my order?
We’re extremely quick at processing orders to make sure that you receive them as soon as possible. You can amend your order as often as you like before you click “confirm & pay” but after this point you will be unable to make amendments to your order.
- Why has my order been canceled?
Our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
- How much does shipping cost?
Shipping costs are calculated at checkout.
Why won’t my discount code work?
Your Code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the promo code box just before checkout!
Expiration Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.
Unique Codes: If you are lucky to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code.
- What happens if I forget to use a discount code?
Whoops we are sorry to hear this! Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order. Check out the terms and conditions of the code.
- Will I be charged customs and import duties in Canada or Australia?
The price of the items do not include customs and import duties which will vary from country to country. You may be required to pay these when you accept shipping of the items from your courier. If you refuse to accept shipping of the items you have purchased, the courier may return the items to The Horse Center. In the event this happens, The Horse Center may be required to pay additional charges to the courier in respect of the cost of return including customs and import duties that were payable by you. We will look to recover these costs from you by deducting the relevant amount from any refund owed to you.
SHIPPING SPEEDS
Our shipping speeds represent the average shipping speed. Depending on the time of year (holidays etc.) it can come to delays. If you have any questions regarding your order please send us an email: info@the-horse-center.com
USA
BASIC
3-5 business days via USPS
3-8 business days via FedEx SmartPost
EXPEDITED
1-3 business days via FedEx
Canada
BASIC
5-10 business days without tracking
EXPEDITED
1-5 business days via FedEx
Australia
BASIC
10-20 business days without tracking
EXPEDITED
1-5 business days via FedEx
International from USA
BASIC
10-20 business days without tracking
EXPEDITED
1-5 business days via FedEx